The Rule: "Due to the digital nature of the Melanin Luxe Vault, all sales are final. Once access is granted, the value has been delivered."
The Exception: "Refunds are only considered if a technical defect (e.g., a corrupt file or broken link) is proven and cannot be resolved by our support team within [5] business days."
The Process: "Customers must contact [jurgelaitienerima@gmail.com] with a screenshot of the technical error."
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